Acadeum Course Share uses automated rules to determine which communications any particular user receives. The first rule is based upon the role a user is given when their account is created. When creating a new user account, the Roles and Permissions page will help explain all of the individual permissions an account owner has and what user role-based emails are received. Administrators on an account are the only users who can create, edit, and deactivate user accounts. Editing or deactivating an account can easily be performed on the settings page.

The second automation rule for communications is based an organization's contacts designation. There are four contacts at an institution. The contacts are the Primary Institutional Contact (PIC), Primary Finance Contact (PFC), Enrolling Student Contact (ESC), and Teaching Student Contact (TSC). The PIC is the person who is contacted for larger discussions, typically around the client account in general. The PFC is the point person for discussions related to the regular financial transactions. The ESC is the person contacted at a Home Institution (HI) regarding topics related to students taking classes at other Teaching Institutions (TI). The TSC is the person at the TI who is contacted for topics related to courses or enrollments at the TI. These contacts can be selected from the list of existing users. To select or edit a school contact, an Admin user would go to the Settings page, select the link for the Contacts page, and then click the pencil icon in the appropriate section. The Admin user would then select the appropriate user from the drop-down menu. So a user can have a view-only account (which receives no emails) and still receive the emails specific to a Contact if that account is selected.

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